Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of Thinkwiser's services and website, operated by Thinkwiser (ABN: 54 630 435 531, Tax Agent Number: 25950843) ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services.

Our Services

Thinkwiser provides professional accounting and financial services including:

• Bookkeeping and accounting services
• Tax preparation and planning
• Business advisory services
• Financial statement preparation
• Compliance and regulatory services
• Business structure advice
• Online calculators and educational resources

Our services are provided in accordance with Australian professional standards and regulatory requirements.

Your Obligations

When using our services, you agree to:

• Provide accurate, complete, and current information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations
• Respect intellectual property rights
• Use our services for legitimate business purposes only
• Provide all necessary documentation and information for service delivery

Acceptable Use Policy

You may not use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Interfere with the operation of our services
• Attempt to gain unauthorized access to our systems
• Use our services for any fraudulent or illegal activities
• Misrepresent your identity or relationship with any person or entity

Professional Standards

As registered tax practitioners and professional accountants, we are bound by:

• Australian Tax Practitioners Board regulations
• Institute of Public Accountants (IPA) professional standards
• Chartered Accountants Australia and New Zealand (CA ANZ) standards
• Australian Privacy Act and professional confidentiality requirements
• Continuing professional education requirements

Intellectual Property Rights

All content, materials, and intellectual property on our website and in our services, including but not limited to text, graphics, logos, calculators, and software, are owned by Thinkwiser or our licensors and are protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

Client Responsibilities

As our client, you are responsible for:

• Providing complete and accurate financial records
• Timely payment of fees and charges
• Maintaining proper business records
• Informing us of any changes to your business or circumstances
• Reviewing and approving work before submission to authorities
• Complying with tax obligations and deadlines

Fees and Payment

Our fees are based on the scope and complexity of services provided. Payment terms will be specified in your service agreement or invoice. Late payment may result in:

• Interest charges on overdue amounts
• Suspension of services
• Termination of the service agreement
• Referral to debt collection agencies

Disclaimers

While we strive to provide accurate and reliable services, we make no warranties or representations about:

• The completeness or accuracy of information on our website
• The suitability of our services for your specific needs
• Uninterrupted or error-free operation of our website
• The results or outcomes of using our services

Our online calculators and tools are provided for informational purposes only and should not be relied upon as professional advice.

Limitation of Liability

To the maximum extent permitted by law, Thinkwiser shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or business opportunities
• Loss of data or information
• Business interruption
• Penalties or fines from regulatory authorities

Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

Confidentiality

We maintain strict confidentiality regarding your business and financial information in accordance with professional standards and legal requirements. We will not disclose your confidential information except:

• With your written consent
• As required by law or regulatory authorities
• To professional advisors bound by confidentiality
• In response to legal process

Termination

Either party may terminate the service agreement with reasonable notice. Upon termination:

• You remain responsible for all fees incurred up to the termination date
• We will provide you with copies of your records
• Confidentiality obligations continue after termination
• We may cease providing services immediately

Governing Law

These Terms are governed by the laws of Australia and the State of Victoria. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Dispute Resolution

In the event of a dispute, we encourage you to first contact us directly to seek resolution. If the dispute cannot be resolved informally, you may:

• Contact the Institute of Public Accountants (IPA) if the dispute relates to professional conduct
• Lodge a complaint with the Australian Tax Practitioners Board if the dispute relates to tax services
• Seek mediation through an accredited mediation service
• Pursue legal action in accordance with the governing law

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.

We recommend reviewing these Terms periodically to stay informed of any changes.

Contact Information

For questions about these Terms of Service, please contact us:

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.